1Win Privacy Policy

The 1Win platform in India takes the privacy of its users seriously and applies technical as well as organisational measures to safeguard all personal information collected through its services. Data is gathered only for defined, legitimate purposes and is processed in accordance with applicable privacy and data protection standards.

The following points summarise the key aspects of how personal data is handled:

• Personal information such as name, date of birth, email address, phone number, and government-issued identification documents is collected during registration and verification.
• Financial data, including bank account details and transaction records, is collected to facilitate deposits and withdrawals.
• Device data, IP addresses, and browsing activity on the platform are collected automatically through cookies and tracking technologies.
• All collected information is used strictly for purposes related to account management, identity verification, and service delivery.
• Data is stored on secured servers with access restricted to authorised personnel only.
• Encryption protocols are applied during the transmission of sensitive personal and financial information.
• Regular security audits and system reviews are conducted to identify and address potential vulnerabilities.
• Users receive communications related to account activity, policy updates, and promotional offers only where consent has been provided.
• Data is never sold to third parties for commercial advertising purposes.
• Retention periods for personal information are defined by regulatory requirements and internal data management policies.

Users retain the right to access the personal data held about them, request corrections to inaccurate information, and submit requests for the deletion of their data where applicable under law. These rights may be exercised by contacting the platform’s support team through official channels.

The 1Win platform aligns its data practices with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable to online service providers operating in India. All data processing activities are conducted on a lawful basis, with user consent forming the primary grounds for collection and use.

Personal data collected from users of the 1Win platform in India is used exclusively for purposes that are directly connected to the delivery and improvement of its services. The platform processes this information on a lawful basis, which includes the performance of a contract with the user, compliance with legal obligations, and, where applicable, the legitimate interests of the platform. No personal information is processed for purposes beyond those outlined in this policy without prior notice and, where required, the user’s renewed consent.

The principal uses of collected personal data are as follows:

• Creating and managing user accounts, including identity verification and age confirmation as required by applicable regulations.
• Processing financial transactions, including deposits, withdrawals, and the crediting of bonuses or rewards to user accounts.
• Detecting, preventing, and investigating fraudulent activity, money laundering, and other forms of abuse on the platform.
• Providing customer support and responding to user queries, complaints, or disputes in a timely manner.
• Sending transactional communications such as account confirmations, security alerts, and updates to platform policies.
• Conducting internal analytics and performance assessments to improve the functionality and content of the platform.
• Personalising the user experience based on preferences, activity history, and location data where permitted.
• Delivering marketing communications and promotional offers to users who have opted in to receive such content.
• Fulfilling obligations under applicable laws, including tax reporting and anti-money laundering requirements.
• Sharing relevant data with regulatory authorities, law enforcement agencies, or financial institutions as required by law.

All data processing activities carried out by the platform are grounded in transparency and conducted strictly within the boundaries of applicable law. Users are informed of the purposes for which their data is collected at the time of collection, and the platform does not engage in any undisclosed or covert processing of personal information.

Users of the 1Win platform in India have the ability to view and update their personal information directly through their registered account settings. Most standard profile details, including contact information and communication preferences, can be modified by the user at any time by logging into their account and navigating to the relevant section.

For requests involving the correction of verification documents or the deletion of personal data, users are required to contact the platform’s customer support team through official channels. Such requests are reviewed in accordance with internal procedures and applicable legal requirements. In certain cases, the platform may ask users to complete additional identity or security checks before processing a modification or deletion request, in order to protect the account from unauthorised changes. Users acknowledge that, by submitting financial information and requesting payment services, they consent to the processing and handling of that data by the platform’s authorised electronic service providers.

The 1Win platform is committed to maintaining the accuracy, integrity, and security of all personal information stored in its systems. Data correction requests are addressed in a reasonable timeframe, and users are notified of the outcome once the review process is complete. The platform does not retain inaccurate or outdated personal information beyond what is necessary for its operational or legal obligations.

The 1Win platform is strictly intended for users who are 18 years of age or older. Access to the platform’s services, including online casino games and sports betting, is not permitted for individuals under the legal age of majority. The platform takes its responsibility to protect minors seriously and has measures in place to discourage underage access.

The following points outline the platform’s approach to protecting the privacy of minors:

• Registration on the platform requires users to confirm that they are at least 18 years of age at the time of sign-up.
• The platform cannot independently verify the age of every user without the submission of valid identity documents during the verification process.
• Parents or legal guardians who believe a minor has registered on the platform are encouraged to contact customer support immediately.
• Upon verified parental or guardian request, the platform will proceed with the deletion of any personal data belonging to a minor from its systems.
• Accounts identified as belonging to individuals under the age of 18 will be suspended and any associated funds may be subject to review in accordance with the platform’s terms and applicable law.
• The platform does not knowingly collect or retain personal data from minors, and any such data identified will be removed promptly upon discovery.

Personal data collected from users of the 1Win platform in India may be transferred to and processed in countries other than India, where the platform’s service providers, technology partners, and operational entities are based. Such transfers occur as a necessary part of delivering the platform’s services, including payment processing, identity verification, and customer support. By using the platform and accepting this Privacy Policy, users provide their explicit consent to the international transfer of their personal data as described herein. The platform ensures that all partner organisations receiving such data are bound by confidentiality obligations and data protection standards comparable to those observed by the platform itself.

The key points regarding international data transfers are as follows:

• Personal data may be transferred to countries that may not have data protection laws equivalent to those in India.
• All third-party recipients of personal data are contractually required to maintain the confidentiality and security of the information they receive.
• Transfers are carried out only to the extent necessary for the fulfilment of services and obligations under the user’s agreement with the platform.
• The platform does not transfer personal data to international parties for independent commercial use outside the scope of its services.
• Users who withdraw consent for international data transfers may be unable to access certain features or services that depend on such transfers.
• The platform reviews its international data transfer arrangements periodically to ensure ongoing compliance with applicable legal standards.

A disclaimer, as referenced in this Privacy Policy, is a statement that may limit, qualify, or alter the scope and legal effect of one or more provisions contained within this document. The disclaimer becomes applicable at the moment a user accepts this Privacy Policy, whether through a digital signature, an explicit acceptance action during registration, or by acceding to the terms through continued use of the platform’s services.

The following points clarify the application and scope of the disclaimer:

• The disclaimer does not eliminate or override any mandatory rights granted to users under applicable Indian law.
• Specific sections of this Privacy Policy may carry individual disclaimers that further qualify the obligations or representations made therein.
• The disclaimer applies to all forms of acceptance, including checkbox confirmation, account registration, or continued use of the platform after a policy update.
• The platform reserves the right to update the disclaimer and the accompanying policy provisions, provided users are notified of material changes.
• In the event of a conflict between the disclaimer and a specific regulatory requirement applicable in India, the regulatory requirement shall take precedence.
• Users who do not agree with the terms of this disclaimer are advised to discontinue use of the platform and contact customer support to discuss the closure of their account.

Cookies are small text files placed on a user’s device by a website during a browsing session. These files allow the website to recognise the device on return visits and retain certain preferences or session information. The 1Win platform uses cookies to collect statistical data about how users interact with the website, to analyse browsing behaviour across different sections of the platform, to personalise the user experience based on activity and preferences, and to support ongoing improvements to website performance and content delivery. Cookies placed by the platform are retained on the user’s device for a period of up to one year, after which they expire automatically. Users may manage or disable cookies through their browser settings; however, doing so may affect the availability or functionality of certain features on the platform.

By accessing or using any of the services offered by the 1Win platform in India, users are considered to have read, understood, and accepted the terms set out in this Privacy Policy in their entirety. The most recently published version of this policy supersedes all earlier versions and constitutes the complete statement of the platform’s data handling practices. Users are advised to review this document periodically to remain informed of any updates or amendments that may affect their rights or the way in which their personal information is processed.

The 1Win platform may share personal data with third parties under specific circumstances, including compliance with legal obligations, the resolution of disputes, and the fulfilment of contractual agreements with service providers. Where the relevant third parties are identified on the platform, users may refer to their respective privacy policies for further information. In cases where third parties are not explicitly listed, the platform will inform users of the purpose and scope of data sharing at the time such sharing becomes necessary. By submitting personal data and using the platform’s services, users consent to the sharing of their information with third parties as described in this policy.

The following points outline the key circumstances under which personal data may be shared with third parties:

• Law enforcement agencies, government authorities, or regulatory bodies in India or abroad, where disclosure is required by applicable law or court order.
• Payment processors and financial institutions involved in facilitating deposits, withdrawals, and fraud prevention.
• Identity verification and Know Your Customer (KYC) service providers engaged to confirm the identity and age of users.
• Technology and infrastructure providers that support the operation of the platform’s systems, including hosting and data storage services.
• Analytics and customer support platforms that assist in improving service delivery and resolving user issues.
• Legal advisors and auditors engaged by the platform in connection with the management of legal claims or compliance reviews.
• Corporate affiliates or entities within the same group as the platform, where such sharing is necessary for internal operational purposes.
• Any other party to whom the user has provided explicit consent for the sharing of their personal data.

The 1Win platform may contain hyperlinks to third-party websites that are not owned or controlled by the platform. Each of these external websites operates under its own privacy policy and data handling practices, which are entirely independent of the policies described in this document. The platform bears no responsibility for the collection, use, or disclosure of personal information by any third-party website accessed through a link on the platform. Users are advised to exercise caution and to review the privacy policies of any external website before submitting personal information on those platforms.

The following points clarify the platform’s position with respect to external website links:

• The presence of a hyperlink on the platform does not constitute an endorsement of the linked website or its privacy practices.
• The platform has no control over the content, security standards, or data collection methods of third-party websites.
• Personal data submitted by users on external websites is governed solely by the privacy policy of those websites.
• The platform is not liable for any loss, damage, or privacy breach arising from a user’s interaction with an external website.
• Some external links may direct users to platforms that use cookies, tracking technologies, or analytics tools that differ from those described in this policy.
• Users who follow an external link from the platform do so at their own discretion and assume full responsibility for reviewing the applicable terms on that site.
• If a user believes that a linked website contains harmful, misleading, or non-compliant content, they are encouraged to notify the platform’s support team.
• The platform periodically reviews the links it hosts and removes those that are found to lead to inappropriate or non-compliant destinations.